Customer Onboarding Specialist

About Zenchef

At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.

At Zenchef, our core values—Craft, Thrive, and Heart—guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.

👋🏻 Your purpose:

As a Customer Onboarding Specialist, your role is to ensure the successful implementation of the Zenchef service for our clients, while delivering on the promised value proposition. You will act as a key link between the Sales team and Customer Success Specialists. Your primary responsibility is to enhance performance by understanding client needs, quickly adapting the tool to their operations, and delivering high-quality service. This role is essential to ensuring customer satisfaction and driving continuous improvement across the company.

🫱🏼‍🫲 Your team:

As part of the Customer Onboarding team, we are responsible for delivering the promised value proposition during the onboarding phase. Our goal is to provide the best possible experience with our product and services to drive greater customer satisfaction and adoption.

🧑🏼‍🍳 What you will do:

• Independently manage the implementation of the Zenchef service for all new clients

• Handle incoming customer requests throughout the adoption phase

• Design tailored onboarding experiences that meet the specific needs of our clients and optimize their journey

• Drive innovation by launching new initiatives, continuously improving the way we work, and fostering a culture of constant learning and evolution

• Onboardings will be conducted primarily online, but also on-site, depending on client needs and circumstances.

🍽️ What you will bring to the table:

• Proven experience in customer-facing roles

• Excellent written communication skills

• Strong verbal communication, attention to detail, autonomy, and interpersonal skills

• Patience and a talent for teaching others

• Fluent in Dutch/Flemish and English (reading, writing, and speaking)

• Drivers License for onsite onboardings

🤩 What we offer

• A hybrid work environment

• A work from abroad policy

• Regular breakfast in the office

• Monthly well-being budget

• 13th month

• Net allowance

• 25 vacation days

• Commuting allowance